1win Privacy Policy in Canada
Table of contents The 1win Privacy Policy governs the collection, processing, storage, and protection of personal data for all Canadian players using the platform in 2026. This document covers the full range of 1win services — the website, the mobile app for Android and iOS, and all associated account management tools. Understanding how personal data is handled, what rights Canadian players hold, and how to complete 1win account verification or close an account are essential parts of a secure and informed experience on the platform.
Data Collection at 1win
Every online gambling platform that operates under a valid gaming license is required to collect specific categories of personal data. At 1win, data collection serves clear, defined purposes: account creation, identity confirmation, payment processing, platform security, and regulatory compliance under the Curacao eGaming license No. 8048/JAZ 2018-040.
Data is collected through two distinct methods, depending on how a player interacts with the platform.
Information Provided Directly by the Player
Personal data is collected directly when a player registers an account, completes the 1win verification process, or contacts the support team. The information gathered in this way includes:
- Full legal name and date of birth
- Residential address
- Phone number and email address
- Payment history, deposit and withdrawal records
- Identity documents submitted during KYC review
- Chat history and support correspondence
The name and date of birth provided during registration must exactly match the information on the player’s official identity documents. Any discrepancy identified during the verification process may result in withdrawal restrictions or account review.
Automatically Collected Technical Data
In addition to data provided directly, 1win automatically collects technical information each time the platform is accessed. This data is used to ensure the website and app function correctly, to detect suspicious activity, and to personalize the experience. Automatically collected data includes the IP address, device type, browser version and settings, operating system, session duration, language preferences, and details of account activity such as pages visited and games played.
Third-party tools, including Google Analytics, are used to analyze user behavior on the platform. Google Analytics stores the IP address only on the day of the visit. Players who prefer not to have their site activity tracked can disable cookies through their browser settings at any time.
Legal Basis for Data Processing from 1win
Personal data is processed only when a valid legal basis exists. Processing personal data without a recognized legal ground is not permitted under applicable data protection legislation. 1win relies on four legal bases, each applied to specific processing activities.
Performance of Contract covers all data processing directly linked to delivering the service — account registration, payment handling, identity verification, and fulfilling any other agreement between the player and the platform.
Legal Obligation applies when 1win is required by law to process data. This includes compliance with anti-money laundering (AML) regulations, the conditions of the Curacao eGaming license, and reporting obligations to regulatory authorities.
Legitimate Interests covers processing carried out for platform security, fraud detection, risk management, and internal analytics — activities that serve the platform and its players without overriding individual privacy rights.
Player Consent applies to specific uses of data, such as direct marketing communications. Consent can be withdrawn at any time by contacting the support team or updating account preferences.
Data Security in 1win
Protecting personal and financial data is a foundational requirement of operating under an international gaming license. 1win applies a layered security model that addresses data protection at the transmission, storage, infrastructure, and monitoring levels.
Encryption Standards
All communications between a player’s device and 1win servers are protected by 256-bit SSL encryption, using the TLS protocol. This applies to login credentials, payment information, submitted identity documents, and all other account-related data in transit. Data stored on 1win servers is encrypted to prevent unauthorized access in the event of a physical or network breach.
Network and Infrastructure Protection
1win servers are hosted in professional data centers with restricted physical access, 24/7 on-site security, continuous monitoring, and geographically distributed backup copies. At the network level, the platform uses firewalls, DDoS filters, and intrusion detection systems to block malicious traffic before it reaches core infrastructure. Internal access to personal data is limited to authorized staff through role-based permissions and access controls — no employee has unrestricted access to the full dataset.
Security Monitoring
Security teams monitor system logs, event alerts, and activity patterns continuously to identify and respond to threats in real time. Incident response protocols are in place to contain and address any anomalies. These measures are reviewed and updated regularly to stay aligned with current security standards.
1win Account Verification in Canada
1win account verification is a mandatory procedure that confirms a player’s identity, age, and payment method before withdrawals above a defined threshold are processed. Completing verification removes withdrawal restrictions and provides full access to all platform features. The process typically takes from a few minutes to several hours after documents are submitted, depending on document clarity and processing volume.
Playing casino games and placing sports bets is available before verification is complete. However, withdrawal requests require a fully verified account.
1win Email Verification
1win email verification is the first step in securing an account. After registration, a confirmation link or code is sent to the email address provided during sign-up. Clicking the link or entering the code confirms that the email address is valid and accessible.
Players sometimes search for terms such as verification coupon 1win or 1win verification ticket — these refer to the confirmation code or link sent to the registered email or phone number as part of this process. Entering this code in the account settings completes the contact data verification step and ensures that account recovery and security notifications reach the correct address.
To confirm an email address at any point after registration, navigate to account Settings, locate the Contact Info section, and follow the verification prompt next to the email field. If the confirmation message is not received, check the spam folder or contact the 1win support team via live chat for assistance.
Required Documents for 1win Account Verification
Full 1win account verification requires submitting a standard set of documents. The table below lists the document types accepted, what each confirms, and the key requirements for submission.
| Document Type | What It Confirms | Requirements |
| Government-issued Photo ID (passport or driver’s license) | Full legal name, date of birth, photo, document number | Must be current and valid; all details must be clearly visible |
| Proof of Address (utility bill or bank statement) | Current residential address | Must be dated within the last 3 months and display the player’s full name |
| Proof of Payment Method (bank card photo or bank statement) | Payment method used for deposits | Must show the cardholder’s name and the last four digits of the card number |
These three documents represent the standard KYC requirement. The 1win security team may request additional documentation if unusual account activity is identified or if the player’s withdrawal total exceeds defined thresholds. Submitting clear, legible copies from the start significantly reduces processing time.
Documents can be submitted through the Verification section of the account profile or by sending them directly to the support team via live chat. Contact 1win support via live chat to receive guidance on the verification process specific to your account.
Verification Coupon and Verification Ticket at 1win
The terms verification coupon and verification ticket are commonly used by players to describe the confirmation codes sent to a registered email address or phone number during the email verification or KYC process. These codes are time-limited and single-use. If a code expires before it is entered, a new one can be requested through the account settings or by contacting the support team directly.
Data Storage and Sharing at 1win
Data Retention Policy
Personal data is retained for as long as it is necessary to fulfill the purposes for which it was collected. Financial records may be kept longer to satisfy tax and accounting obligations. After an account is closed, personal data is retained for 5 years in accordance with 1win’s licensing obligations and AML regulations. This retention period protects both the player and the platform in the event of disputes arising after closure.
Once the retention period expires, data is either securely deleted from servers or anonymized so that it can no longer be linked to an individual. Players who have requested self-exclusion have their data retained for an extended period beyond standard closure, to prevent re-registration during the exclusion period.
Third-Party Data Sharing
Personal data is shared with third parties only when legally required or operationally necessary. It is never sold to outside parties for commercial purposes. The following categories of recipients may receive data under defined conditions:
- Group companies within the 1win corporate structure, for internal administrative and operational purposes
- Regulatory authorities, law enforcement, and courts, when required by applicable law or licensing conditions
- Payment processors and identity verification agencies, to facilitate deposits, withdrawals, and KYC checks
- Fraud prevention agencies, to detect and prevent unauthorized activity
- Marketing and analytics partners, with the player’s consent, for personalized communications
When personal data is transferred outside Canada, the transfer mechanisms comply with Canadian personal data protection requirements.
Player Rights Over Personal Data from 1win
Canadian players hold a defined set of rights over the personal data held by 1win. These rights can be exercised at any time by contacting the support team or updating account information directly. The following rights apply to all registered players in 2026:
- Right to know — players can request information about what personal data is collected, processed, and stored.
- Right to access — players can request a copy of their personal data in a readable format.
- Right to correct — players can request correction of inaccurate or incomplete data.
- Right to erasure — players can request deletion of their personal data in specific circumstances, including when the data is no longer needed for its original purpose.
- Right to restrict processing — players can request that certain data processing activities be limited.
- Right to withdraw consent — where data processing is based on consent, that consent can be withdrawn at any time.
- Right to object to marketing — players can opt out of direct marketing communications at any time.
- Right to lodge a complaint — players have the right to contact the relevant data protection authority if they believe their data is being mishandled.
To exercise any of these rights, players can update their account settings directly or send a written request to the 1win support team. Before acting on any such request, 1win may require proof of identity to confirm the request is being made by the account holder.
How to Delete Your 1win Account in Canada
There is no in-app button for account deletion. To close an account permanently, the request must be submitted to the 1win support team, which processes such requests 24/7 via live chat. Deletion requests are typically handled within one business day.
Before submitting a deletion request, the following steps protect against the loss of accessible funds:
- Withdraw all available balance using an eligible payment method.
- Confirm that no active bets or pending transactions remain open.
- Check that no active bonus wagering requirements are in progress.
Once these steps are complete, contact the 1win live chat support team and request permanent account closure. The support team will confirm the account holder’s identity before processing the request.
Temporary Alternatives to Account Deletion
Players who want to step back from gambling without permanently closing their account have two alternatives available through 1win support:
Temporary suspension — blocks access to the account for a defined short-term period, preserving account data and any remaining balance. Access is restored after the suspension period ends.
Self-exclusion — a formal restriction on account access for a minimum period of 1 year, with no possibility of reversal before the exclusion period expires. During self-exclusion, only withdrawal of funds already held in the account is permitted. Permanent self-exclusion is also available for players who choose not to return to the platform.
These tools are managed through the support team via live chat. For players whose reason for considering account deletion is related to gambling behavior, self-exclusion is the recommended first step.
How to Delete 1win Account Permanently
To delete a 1win account permanently, follow these steps:
- Log in to the 1win account and withdraw all available funds.
- Resolve any pending bets or active bonuses.
- Open the live chat via the support button on the 1win website or app.
- Inform the support agent that permanent account deletion is requested.
- Provide account identification details to confirm identity.
- Confirm the deletion request when prompted by the agent.
A confirmation will be sent once the account has been closed. After closure, personal data is retained for 5 years in accordance with regulatory requirements, after which it is deleted or anonymized. Once an account is permanently deleted, it cannot be restored. Re-registration is possible only as a new player without access to the previous account’s history, balance, or bonuses.